Returns Policy FAQ
We offer free returns on all orders within 30 days of purchase. Shoes must be in unworn condition with the original packaging. Apparel must be unworn, unwashed, and with tags attached.
Rejected Returns:
Returns that do not meet our return requirements may be rejected. Rejected returns are non-refundable and forfeited.
If you received a gift and would like to return it, you’ll need the original order number or the email address used to place the order. Gift returns are refunded in the form of an Allbirds digital gift card sent to the email you provide.
To start a gift return, click HERE and select “Return a Gift” at the top of the page.
Items marked as final sale cannot be returned or exchanged. This includes clearance items, personalized products, and gift cards. Final sale items are clearly marked on the product page and in your order confirmation.
If you receive a defective final sale item, please contact our customer support team for assistance.
Click HERE to start your return. You’ll need your order number and the email associated with your order.
Once your return is initiated, you’ll receive a prepaid shipping label. Print the label, attach it to your package, and drop it off at the nearest shipping location specified in the return instructions.
If you placed your order before June 11th 2026, please contact [email protected] for return assistance.